Vignesh Rengaraj
Product at Fivetran
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Recent activity by Vignesh Rengaraj-
Official comment Hello Jeff,Thank you for raising this request. You’re right that including the includeAdHoc: true parameter is required to capture AdHoc survey responses through the Medallia Query API. We’ve noted...
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Official comment Hi Matthew,Thanks for raising this request, and I completely understand your concerns around handling sensitive data. I checked the schema and the message -> body field can be deselected if you’d p...
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Hello Lokesh,Thank you for sharing this request!I’ve added it to our feature backlog, and we’ll let you know here once the change is scheduled.Thanks again for helping us improve Fivetran.Best,Vign...
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Official comment Hello Jazmin,Thank you for raising this request!I’ve added it to our feature improvements backlog, and we’ll let you know once it’s planned. Updates will be shared here in this thread.Thanks again ...
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Official comment Hi Nick,Thank you for raising this request and for clearly articulating your use case. It really helps us when evaluating feasibility and prioritization. I’ve added your request to our feature impr...
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Official comment Hi Rajesh,Thanks for raising this request ! Just to confirm is the endpoint you are looking for https://developer.freshdesk.com/api/v1/#view_solution_article . If this is indeed the endpoint you ha...
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Official comment Hi Sahithi,Thank you for checking on this. There doesn’t appear to be an API available to export these metrics. They are generated through Zendesk Explore reports, and currently, there’s no support...
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Official comment Hi Tyler,Thank you for raising this request. Unfortunately, we’re currently blocked because the API was originally designed for integrations with voice telephone software and doesn’t provide a way ...
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Official comment Hi Stephen , Thank you for raising this request ! The module looks to be in private beta as per this link https://crmsupport.freshworks.com/support/solutions/articles/50000009790-the-upgraded-csat-...
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Official comment Hi Padrig, Thank you for submitting your suggestion! Just to confirm, are you planning to use the Omnichannel API’s to build a “who worked on this ticket and when” timeline to measure agent product...