Connector Improvement: Fivetran Transition: Freshdesk
Planned
Hi,
We are beginning to look at transitioning our current custom ingestion process to FiveTran for FreshDesk connector. While mapping out the columns Fivetran currently offers, we noticed that there were some columns that we have in our current ingestion from API which are not yet available within the FiveTran process. Would it be possible to add the following missing fields and table to the FreshDesk Connector? All the fields mentioned are available in the corresponding API endpoints. These are the fields that are being used by our Business for their reporting needs.
| Table | API Endpoint | Missing Fields in FiveTran |
| agents | get /api/v2/agents | deactivated, focus_mode, freshchat_agent, type |
| companies | get /api/v2/companies | custom_fields |
| contacts | get /api/v2/contacts | org_contact_id, other_companies, other_phone_numbers, first_name, last_name, preferred_source, unique_external_id, facebook_id, csat_rating, custom_fields, visitor_id |
| groups | get /api/v2/groups | group_type |
| tickets | get /api/v2/tickets | associated_tickets_count, nr_due_by, nr_escalated, sentiment_score, initial_sentiment_score |
| ticket_fields | get /api/v2/admin/ticket_fields | We need FiveTran to pull this entire object using the API Endpoint provided |
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Official comment
Hello Jazmin,
Thank you for raising this request!
I’ve added it to our feature improvements backlog, and we’ll let you know once it’s planned. Updates will be shared here in this thread.
Thanks again for your feedback and for helping us improve Fivetran.
Best,
Vignesh
Fivetran Product Team
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