Connector Improvement: Add Zendesk's omnichannel API endpoint to Fivetran Zendesk Support Connector
Answered
This endpoint cleans up ticket audit events quite nicely for closed tickets, saving both transformation compute cost on the fivetran side and ease of us improvement on customer side.
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Official comment
Hi Padrig,
Thank you for submitting your suggestion! Just to confirm, are you planning to use the Omnichannel API’s to build a “who worked on this ticket and when” timeline to measure agent productivity, or is this for a different use case that the current ticket audit tables don’t solve or make too complex?
Best,
Vignesh Rengaraj
Fivetran Product team
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