Venelin Dimitrov
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Activity overview
Latest activity by Venelin Dimitrov-
Venelin Dimitrov commented,
Can we have an update on this? We are still facing this issue. We need to use the display name instead of the unique ID. It's essential for our business. We use some workarounds that are not good l...
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Venelin Dimitrov created a post,
Connector Improvement: Kustomer > Customer Table Duplicated ID
CompletedWe receive an alert from time to time about duplicated customer_id. The table is KUSTOMER.CUSTOMER and the duplicated customer_id = ‘624c9058ea81287175ca8a6b’. Can you check why this specific custo...
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Venelin Dimitrov created a post,
Connector Improvement: Kustomer - extra field
AnsweredWe cannot find the following field “Assistant Status” which should be part of the Conversation table > KUSTOMER.CONVERSATION. Can you check why this field is not extracted?
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Venelin Dimitrov created a post,
Connector Improvement: New table in the Kustomer extract - Queue Assignment
PlannedHello team, We need queue assignments to be added to the current extract of the Kustomer data. Also, it’s crucial the datetime of the assignment to be added to the table, so we are able to calculat...
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Venelin Dimitrov commented,
This feature would be very useful for our company as well. Please keep me updated when you have any progress.
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Venelin Dimitrov created a post,
Connector Improvement: Kustomer - Queue and Team Assigned datetime
PlannedWe need the exact date-time of the assignment of the conversation to a specific queue or team. We can use the Fivetran sync date-time only now and this is applicable for the teams. SELECT * FROM ...
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Venelin Dimitrov created a post,
Connector Improvement: Display name of the following field: custom_feedback_category_sm_tree from "TIDE"."KUSTOMER"."CONVERSATION"
AnsweredCan we have the display name of the custom_feedback_category_sm_tree instead of the unique IDs? You can find more details in case 56518 that has been opened or to ask Trant for additional support....
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Venelin Dimitrov created a post,
Connector Improvement: Change the extract for field_name = '360014747277' for all Zendesk data sources
AnsweredCan you change the way of extracting the data for the following field ('360014747277') in these data sources: "TIDE"."ZENDESK"."TICKET_AUDITS__EVENTS" and "TIDE"."ZENDESK"."TICKET_FIELD_HIS...
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Venelin Dimitrov created a post,
Transformations: Can you add 2 fields in Zendesk package
Add creation date at TICKET_AUDITS__EVENTS table and channel field into TICKET_COMMENT