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Connector Improvement: Change the extract for field_name = '360014747277' for all Zendesk data sources

Answered
Venelin Dimitrov User

Can you change the way of extracting the data for the following field ('360014747277') in these data sources: "TIDE"."ZENDESK"."TICKET_AUDITS__EVENTS" and "TIDE"."ZENDESK"."TICKET_FIELD_HISTORY". The change is related to the value field when the field_name = '360014747277'
The same sign (_) is used for both the split between groups and the space between words for most of the values. 
Btw you can use the configuration of the extraction of the following field - '360010676318' if it's reliable. 

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  • Official comment
    Ray User

    Hi Venelin,

    Would you mind opening a support ticket through your dashboard? This will help us better understand the request here and make the appropriate product changes as necessary.

    All the best,

    Ray Harris
    Product Manager, Sales & Customer Success Analytics