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Transformations: Can you add 2 fields in Zendesk package

Venelin Dimitrov User

Add creation date at TICKET_AUDITS__EVENTS table and channel field into TICKET_COMMENT

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  • Official comment
    Ray User
    • Edited

    Hi Venelin,

    Adding a channel field to the ticket_comment table is a great idea! As for the Ticket_Audits__Events table, are you referring to a synced tabled or a model from dbt? I'm not seeing it in our ERD or repository.

    Please let me know!

    Best,

    Ray Harris
    Product Manager, Sales & Customer Success Analytics