Jazmin Folker
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Activity overview
Latest activity by Jazmin Folker-
Jazmin Folker created a post,
Connector Improvement: Nice LITE Connector- Interaction Analytics Improvements
AnsweredHello Fivetran Team, We are writing to request an enhancement for the Interaction Analytics connector, which we are currently testing via a feature flag. We've found it very useful, but to meet our...
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Jazmin Folker commented,
Hi Alison, Thanks for following up. The `contacts/state-history` endpoint is crucial for us to replicate our key Nice inContact reports. It provides the contact-level details we need, like time in ...
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Jazmin Folker created a post,
Connector Improvement: Nice inContact - Part 2 - Interaction Analytics Feature Flag
AnsweredHello- I am writing to revisit a previous request (Ticket #305269) regarding the "Interaction Analytics API" feature flag for the Nice inContact connector. I have created a new connector for testin...
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Jazmin Folker commented,
Hi- is there any update on this? Thank you! Please let me know if any parts need clarification.
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Jazmin Folker created a post,
Connector Improvement: Nice inContact - Interaction Analytics API
PlannedWe request the addition of the Interaction Analytics API to the existing Fivetran NICE inContact connector. This API provides crucial data on customer interaction sentiment and full conversation tr...
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Jazmin Folker created a post,
Connector Improvement: Fivetran Transition: Freshdesk
PlannedHi, We are beginning to look at transitioning our current custom ingestion process to FiveTran for FreshDesk connector. While mapping out the columns Fivetran currently offers, we noticed that ther...