Rinkesh Kumar Pati
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Activity overview
Latest activity by Rinkesh Kumar Pati-
Rinkesh Kumar Pati created a post,
Connector Improvement: Connector Improvement: Sync additional fields from Zendesk Ticket SLA
Please sync fields 'breach_at', 'stage', 'days' to the appropriate object. These fields can be found in the API response to 'GET /api/v2/tickets.json?include=slas' under slas -> policy_metrics.
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Rinkesh Kumar Pati created a post,
Connector Improvement: Add Ticket Metrics to Zendesk Tickets
Not plannedSimilar to many other Fivetran clients, we have been facing issues with manually calculating ticket metrics values. The calculated values are already present at the source and it will help us a gre...
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Rinkesh Kumar Pati commented,
https://{subdomain}.zendesk.com/api/v2/incremental/tickets/cursor.json?start_time={epochtime}&include=metric_sets
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Rinkesh Kumar Pati commented,
We are also having issue calculating the ticket metrics data.. Request Fivetran to make it readily available.. why reinvent the wheel to do all the calculations while the calculated values are alre...
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Rinkesh Kumar Pati commented,
We have a similar requirement, this feature will be very helpful
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Rinkesh Kumar Pati created a post,
New Connector: Requesting to add 'Side Conversations' and 'Ticket Metrics' to Zendesk Connector
Below are two objects on Zendesk that we would like to be available for syncing via Fivetran. 1. Side Conversations: https://developer.zendesk.com/api-reference/ticketing/side_conversation/side_con...