New Connector: Requesting to add 'Side Conversations' and 'Ticket Metrics' to Zendesk Connector
Answered
Below are two objects on Zendesk that we would like to be available for syncing via Fivetran.
1. Side Conversations:
https://developer.zendesk.com/api-reference/ticketing/side_conversation/side_conversation/
In our current python code, we make the API call to the below URL:
url = f'{zendesk}/api/v2/tickets/{ticket_id}/side_conversations.json'
2. Ticket Metrics:
https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_metrics/
In our current python code, we make the API call to the below URL:
url = f'{zendesk}/api/v2/tickets/{ticket_id}/metrics.json'
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Official comment
Hi Rinkesh
Thanks for raising this request .
1. Side conversation is now available as part of Zendesk support connector . You can find it TICKET_SIDE_CONVERSATION_EVENT table . Attaching the ERD for reference.
2. Ticket metrics are denormalized, aggregate data which we don't support . That said , we do have transformation which can support this . You can refer this link for more details.
Best,
Vignesh
Fivetran product team
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