Laura Simons

1. Community
2. Feature Requests

Would it be possible to add the merged endpoint to your Freshdesk connector?   https://developers.freshdesk.com/api/#ticket_merge Right now it is not possible to filter out merged tickets...

• Laura Simons
• October 24, 2024 14:58
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Feature Requests

Hello, It would be good to be able to capture deletes for delighted responses as our CSM team does delete certain responses when they are not correct. This is now not captured in the data and thus ...

• Laura Simons
• May 03, 2022 13:37
• 3 followers
• 1 comment
• 2 votes

1. Community
2. Feature Requests

hey,  It would be great to have the resolution and first response time tables added to the connector. https://developer.helpscout.com/mailbox-api/endpoints/reports/productivity/reports-productivity...

• Laura Simons
• September 23, 2021 07:57
• 2 followers
• 1 comment
• 3 votes

1. Community
2. Feature Requests

Peakon is survey tool

• Laura Simons
• August 12, 2021 13:20
• 4 followers
• 1 comment
• 6 votes

1. Community
2. Feature Requests

• Laura Simons
• October 09, 2020 06:51
• 11 followers
• 6 comments
• 17 votes

1. Community
2. Feature Requests

Right now I use manual uploads for loading this data into our DWH.

• Laura Simons
• October 09, 2020 06:51
• 2 followers
• 1 comment
• 1 vote