Vignesh Rengaraj
Product at Fivetran
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Recent activity by Vignesh Rengaraj-
Official comment Hi Stephen , Thank you for raising this request ! The module looks to be in private beta as per this link https://crmsupport.freshworks.com/support/solutions/articles/50000009790-the-upgraded-csat-...
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Official comment Hi Padrig, Thank you for submitting your suggestion! Just to confirm, are you planning to use the Omnichannel API’s to build a “who worked on this ticket and when” timeline to measure agent product...
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Official comment Hi ,Thank you so much for sharing this feature request!I’ve added it to our feature improvements backlog for review, and we’ll keep you posted here with any updates or changes. We really appreciate...
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Official comment Hi Josh,Vignesh here from the Fivetran product team Thanks for raising this. You’re right, the Account_Call_Log and Account_Call_Log_Leg tables can get very large, and re-imports aren’t ideal with ...
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Official comment Hi Igor,Thank you so much for sharing this feature request!I’ve added it to our feature improvements backlog for review, and we’ll keep you posted here with any updates or changes. We really apprec...
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Official comment Hi Andrew Thank you so much for sharing this feature request!I’ve added it to our feature improvements backlog for review, and we’ll keep you posted here with any updates or changes. We really appr...
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Official comment Receipts are CSV files generated by Intercom’s data export. Each row captures campaign performance keyed by content_id ( banner , pop up etc. ) including metrics like first_click, first_goal_comple...
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Hi Tyler , Vignesh here from the product team . Thanks for reaching out!Just to clarify, when you mention "outbound message stats," are you referring to metrics like clicks, bounces, completion rat...
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Hi Amanda and Eva, Thanks for reaching out! Vignesh here from the Product team at Fivetran. While this feature isn’t currently planned, we’re actively tracking interest via votes and comments. We'd...
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Official comment Hi Zoe,Thanks for reaching out with this request.Vignesh here from the Product Management team at Fivetran. From what I understand, the "handle time" metric you're referring to is part of the Zende...