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3 comments

Date Votes
  • Official comment
    Vignesh Rengaraj Fivetranner
    Receipts are CSV files generated by Intercom’s data export. Each row captures campaign performance keyed by content_id ( banner , pop up etc. ) including metrics like first_click, first_goal_completion, first_open , first_dismissal etc among others. You can find the export data model for this object here - https://developers.intercom.com/docs/references/rest-api/api.intercom.io/models/data_export_csv .

    Let me know if this matches what you’re looking for.

    Best regards,
    Vignesh
  • Vignesh Rengaraj Fivetranner

    Hi Tyler , 
    Vignesh here from the product team . Thanks for reaching out!
    Just to clarify, when you mention "outbound message stats," are you referring to metrics like clicks, bounces, completion rate, and final involvement broken down by content type? These are typically included in the receipts.csv file that comes through the data export model.

    Also, could you share a bit more about what you mean by "Post"? That’ll help me make sure we’re on the same page and can guide you better.

    Looking forward to your reply!

  • Tyler Traeger User

    Thanks Vignesh!

     

    Within Intercom, there is a type of message called a "Post" - it's functionally a pop-up message or onsite message that takes over the page after a particular trigger. For example, our team uses them to announce new products. 

     

    In Intercom, I can see

    * how many users were sent the message (or even better, which users were sent the message).

    * how many opened the message. (or even better, which users opened the message).

    * how many click on the message. (or even better, which users clicked the message).

    Those are the essential stats for me on Posts! 

     

    Other outbound message types (like emails, banners, series and chats) have additional metrics like goals, issues (bounces), replied, started, and finished. 

     

    What do you mean by receipts.csv? Is that something I find in Intercom? That does sound like that could include the information I am looking for! 

     

    Thank you for your time and help!