Tyler Netherly
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Activity overview
Latest activity by Tyler Netherly-
Tyler Netherly commented,
Yes of course. We are a large company that uses Freshservice across IT, AP, Customer Service, Marketing, HR, and Safety. Each of these business units has their own workspace and then they have thei...
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Tyler Netherly created a post,
Connector Improvement: Freshservice - Add Workspaces and Workspace Groups
AnsweredI'm requesting Freshservice Workspaces and Workspace Groups be added to the Freshservice schema. The existing Ticket table has `workspace_id` and `group_id` but we have no way to map these as we us...
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Tyler Netherly commented,
My company would still be interested in this as well. We use Freshservice with our Accounts Payable team and there is a whole world of reporting that would be unlocked with Approvals
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Tyler Netherly created a post,
Connector Improvement: Add RingCX to RingCentral connector
AnsweredWe're trying to build metrics around our internal call center that uses RingCX. The current RingCentral connector is capturing calls coming into our call center, but is not capturing information li...