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Connector Improvement: Freshservice API - Add Approval History Table

Answered
Brandon Lorbert User
  • Edited

Add a table that shows approval history for tickets.  There is only an Approval Status in the Ticket table but no way to see the entire approval history.  This is the API call to retrieve the approval history, and it easily links to the Ticket with the Parent_ID field.

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Comments

4 comments

Date Votes
  • Official comment
    Sandeep Preetam Saila Fivetranner

    Hi Brandon,

    We're revisiting older feature requests as part of our roadmap planning and wanted to check if you're still interested in the "Connector Improvement: Freshservice API - Add Approval History Table" feature. Your feedback is valuable to us, and understanding your current needs will help us determine if this feature remains a priority. If your requirements have changed, please let us know.

    Best,  
    Sandeep

  • Tyler Netherly User

    We need this too!

  • Brandon Lorbert User

    This would be helpful to have in the future.  I was able to work around this by pulling the data using a Python API, but this added time and complexity to our project.   Having this as a built in feature to Fivetran would be much more useful.

  • Tyler Netherly User

    My company would still be interested in this as well. We use Freshservice with our Accounts Payable team and there is a whole world of reporting that would be unlocked with Approvals