Laura Ohrndorf
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Activity overview
Latest activity by Laura Ohrndorf-
Laura Ohrndorf created a post,
Connector Improvement: Replication of master data for Users, routing and presence
CompletedCurrently master data in Genesys doesn't seem to be replicated. We request a feature development to also replicate data from below API Calls for at least the whole past day (24 hours data). A...
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Laura Ohrndorf created a post,
Connector Improvement: Genesys connector conversation details data from 6 pm UTC until 12 pm
CompletedThe currently used API endpoint API/V2/ANALYTICS/CONVERSATIONS/DETAILS/JOBS only delivers data until 6 pm of a given working day. Even on the next day before 6pm. Thus data from 6pm UTC until 12 pm...