Connector Improvement: Replication of master data for Users, routing and presence
Completed
Currently master data in Genesys doesn't seem to be replicated. We request a feature development to also replicate data from below API Calls for at least the whole past day (24 hours data).
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API Calls |
Desired data |
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API/V2/ANALYTICS/USERS/DETAILS/QUERY |
Status timestamps incl. login/logout data |
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API/V2/ROUTING/QUEUES |
Queue-Name |
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API/V2/PRESENCE/DEFINITIONS |
Routing_Status, Organizational_Status |
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Official comment
Hi Laura,
My name is Unni, and I am a product manager at Fivetran. Thank you for submitting your feature request regarding the Genesys Connector. We appreciate your input and the detailed description you provided.
We are currently evaluating this request and would like to keep you informed as we prioritize it and move it to our development pipeline. Your insights are valuable to us, and we may reach out for further inputs.
Thank you for helping us improve our services.
Happy data pipelining!
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Hi Laura,
Thank you for your feature request!
We wanted to let you know that the data you are looking for regarding user details, routing status, and presence can actually be fetched using already existing tables in the Genesys connector.
You can find this information by querying the following tables:
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analytic_user_detail -
analytic_user_detail_primary_presence -
analytic_user_detail_routing_status
Please let us know if these tables provide the specific details you need, or if you still require additional fields to be replicated!
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