Unnikrishnan Nair
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Recent activity by Unnikrishnan Nair-
Official comment Hi Rutwik, Thank you for the detailed feedback. We have added this to our active backlog. We have confirmed that custom field values are returned per suggestion in the UserVoice API, and the custom...
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Hi Brandon,I do not have a timeline for the release of this one yet. It is in our backlog and prioritized for next steps and the team will be picking this up as soon as we are able to get bandwidth...
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Hi Stephen,We understand your frustration. Our team is evaluating the impact this would have, as our trials have shown that longer periods are causing the APIs and reports to take a lot of time to ...
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Official comment Hi Mark, Thank you for the detailed request and for sharing the specific API endpoints. We have added the request for supporting HiBob Workforce Planning module to our active backlog. We have confi...
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Official comment Hi Nisha, Thank you for the detailed breakdown of the fields and tables you need from the UKG Pro Workforce Management connector. We have added this to our active backlog and are reviewing the scop...
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Official comment Hi Sam, Thank you for this request. We have already moved support for the Meetings, Notes, and Messages endpoints into our active backlog and are currently scoping the work. We will keep you update...
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Official comment Hi Juan, Thank you for this request and for the detailed context. We have added the manageUsers endpoint to our active backlog and are reviewing what it would take to add it as a new table in the C...
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Official comment Hi Steven, Thank you for flagging this limitation with the call_center_operator_duty_status table. We have added this to our active backlog and are reviewing what it would take to preserve historic...
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Official comment Hi Kelsey, Thank you for this request. We have added the GladlyAISessionsDetailReport and GladlyAISessionsDetailWithMessagesReport tables to our active backlog. We have confirmed that these endpo...
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Official comment Hi Jordan,Thanks for this input. You are right - calls can be filtered out using row-filtering. As for transcripts we need to evaluate on how we can make it happen as without a filter - we are eval...