Eugenio Cocchi
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Recent activity by Eugenio Cocchi-
Connector Improvement: Freshservice custom fields
AnsweredHi Team,It would be very useful to have custom Service request fields synced to the destination, i.e. retrieving data from the API call GET domainname/api/v2/tickets/[id]/requested_items Now whenev...
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Connector Improvement: Freshservice ticket stats: closed_at, resolved_at and first_responded_at time
AnsweredAt the moment, there is no way to know whether a Freshservice ticket has been closed/resolved by the due date or not, because we are missing important information such as closed_at, resolved_at and...