Eugenio Cocchi
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Activity overview
Latest activity by Eugenio Cocchi-
Eugenio Cocchi commented,
Hi Erin, Can you help me understand what is different about `REQUESTED_ITEMS` from a ticket versus the `TICKET_ITEM` table we already support. Is the only difference that the description exists i...
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Eugenio Cocchi commented,
Hi Erin, are the fields in `requested_items` the custom fields, or is just the actual description the custom field? Are all the fields from the custom form in requested_items? Yes correct all th...
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Eugenio Cocchi created a post,
Connector Improvement: Freshservice custom fields
AnsweredHi Team,It would be very useful to have custom Service request fields synced to the destination, i.e. retrieving data from the API call GET domainname/api/v2/tickets/[id]/requested_items Now whenev...
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Eugenio Cocchi commented,
Hey Erin,Thank you for your reply. The use case is about being able to monitor key metrics for Customer Success, such as average/median time to respond to a ticket, average/median time to resolve a...
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Eugenio Cocchi created a post,
Connector Improvement: Freshservice ticket stats: closed_at, resolved_at and first_responded_at time
AnsweredAt the moment, there is no way to know whether a Freshservice ticket has been closed/resolved by the due date or not, because we are missing important information such as closed_at, resolved_at and...