Eugenio Cocchi
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Recent activity by Eugenio Cocchi-
Hi Erin, Can you help me understand what is different about `REQUESTED_ITEMS` from a ticket versus the `TICKET_ITEM` table we already support. Is the only difference that the description exists i...
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Hi Erin, are the fields in `requested_items` the custom fields, or is just the actual description the custom field? Are all the fields from the custom form in requested_items? Yes correct all th...
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Hey Erin,Thank you for your reply. The use case is about being able to monitor key metrics for Customer Success, such as average/median time to respond to a ticket, average/median time to resolve a...