Marcello Molinaro
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Recent activity by Marcello Molinaro-
Hey @Ray - Cross posting this as it seems several people are running into the same issue: We've found that not all metrics can be calculated from the underlying data. We only get a transcript for t...
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Hey @Fraser - We've found that not all metrics can be recreated in the Zendesk package. We only get a transcript for the entire conversation for messaging tickets on the ticket_comments table, whic...