Laura Ohrndorf

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Activity overview

Latest activity by Laura Ohrndorf

  • Laura Ohrndorf commented,

    1. Community
    2. Feature Requests
    3. Connector Improvement: Genesys Audit APIs

    Hi Unnikrishnan, Thanks for the quick turnaround and for adding this to the backlog. The audit events we need are the Create/Update/Delete changes to agent skills. We're using them to analyze routi...

  • Laura Ohrndorf created a post,

    Connector Improvement: Genesys Audit APIs

    Answered
    1. Community
    2. Feature Requests

    Which connector?: Genesys Additional details: We have a request by a customer to get data from the Audit APIs, more specifically /api/v2/audits/query/realtime for the previous day. We would be happ...

    • Laura Ohrndorf
    • 2 followers
    • 2 comments
    • 1 vote