Christopher Tong
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Activity overview
Latest activity by Christopher Tong-
Christopher Tong commented,
Hi Sisan, Thanks for taking a look at this and for checking in with NICE to see if there’s a supported way to get at this data. I wanted to add a bit of context on timing - this capability is tied ...
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Christopher Tong created a post,
Connector Improvement: NICE Connector - IVR Press Path Report metrics
AnsweredHi there,I previously reached out about an issue regarding the NICE Connector in a separate ticket. Our understanding was that currently, the metrics that feed NICE’s IVR Press Path Report are not ...