jonathan hall
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Recent activity by jonathan hall-
Update Freschat Tables (conversation_property, conversation_property_choice) with ability to join to conversation_id
AnsweredFreshchat Additional details: There are two tables (conversation_property, conversation_property_choice) that are able to be joined to each other, but no other tables. Information is not usable ...
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Connector Improvement: Add Data from Workactivity API for Playvox WFM connector
AnsweredThere's a key API for Playvox WFM that contains schedule data at the task level: Tasks that are scheduled to occur and tasks that actually occur based on how agents using the system punch. This dat...
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Connector Improvement: Update Playvox WFM connector based on API changes
AnsweredUpdate Playvox WFM connector based on API changes. Details available in ticket #328196. Playvox redesigned performance metrics in early 2025, new APIs created. API detail in above ticket, based on ...