Nick Barclay
- Total activity 18
- Last activity
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- Votes 3
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Activity overview
Latest activity by Nick Barclay-
Nick Barclay created a post,
Connector Improvement: Update ADA connector to API v1.4
ADA have updated their Data export API to v1.4 and have advised me that this update removes some minor disparities between data source via their API and data displayed intheir native analytics port...
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Nick Barclay commented,
Is there any update on this one @Truman?
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Nick Barclay commented,
Hi Sadie, Is there any update on the status of this feature? Thanks, Nick
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Nick Barclay created a post,
Connector Improvement: Zendesk Chat connector - add all department_ids to chat_history table
Some chats might start being handled by an agent under one department, and then be transferred to another department. In these cases, for reporting purposes Zendesk Chat categorises these chats und...
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Nick Barclay commented,
Hi Sadie, Once a week would be a suitable compromise for us. In an ideal world this would sync daily but as I tend to report on this on a Monday then having a resync between late sunday and early h...
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Nick Barclay created a post,
Connector Improvement: Enhance the Zendesk Support connector to include historical schedule data
CompletedAs per the decision log note described in the following link, the Fivetran Zendesk Support connector does not contain historical data of business schedules: dbt_zendesk/DECISIONLOG.md at main ยท fiv...
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Nick Barclay commented,
Another vote for this please
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Nick Barclay commented,
Another vote for this, it would be great to be able to flag deleted responses without having to drop and reconnect the whole table
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Nick Barclay commented,
Another vote for this - it's crucial to have this information otherwise any agent-based metrics such as various reply/response times, agent touches on a ticket etc, are all invalid. It makes most m...