Kevin MacFarlane
- Total activity 6
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 2
Comments
Recent activity by Kevin MacFarlane-
Oh, sorry. We are using the Zendesk Support connector.
-
Hi @...! We need this, especially when using the DBT package that uses the user role to determinate the sla_elapsed_time. We can't create reliable SLA reports since tickets answered by ex-agents ar...