Kevin MacFarlane
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Activity overview
Latest activity by Kevin MacFarlane-
Kevin MacFarlane commented,
Oh, sorry. We are using the Zendesk Support connector.
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Kevin MacFarlane created a post,
Connector Improvement: Add macro information
Hi! We started building reports using the ticket_macro_reference table and realized we don't have a macro table to join on macro_id, would you be adding a table with the information of each macro b...
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Kevin MacFarlane commented,
Hi @...! We need this, especially when using the DBT package that uses the user role to determinate the sla_elapsed_time. We can't create reliable SLA reports since tickets answered by ex-agents ar...