Michaela Klassen
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Activity overview
Latest activity by Michaela Klassen-
Michaela Klassen commented,
@... hi! Thanks for the reply. The created_at and closed_at seem to be related to when the record of the chat is created, not when the chat is started and endedÂ
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Michaela Klassen created a post,
Connector Improvement: helpscout chat duration
AnsweredThe current helpscout connector does not include chat start time and end time values, thus making it impossible to calculate chat duration. This is a critical metric to understanding chat performan...