David Kim
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Recent activity by David Kim-
New Connector: Medallia Agent Connect (Stella Connect)
Stella Connect is now Medallia Agent Connect, however this data is not part of the existing Medallia connector. This platform helps to measure CS agent performance, customer ratings, see trends by ...
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Connector Improvement: Gladly connector: Add Contact Center Performance Data API sources
CompletedThe ContactExportReport, AgentSummaryReport, and Work Sessions Report all provide numerous business critical metrics that we currently use regularly to measure performance. These metrics are extrem...