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Connector Improvement: Kustomer - extra field

Answered
Venelin Dimitrov User

We cannot find the following field “Assistant Status” which should be part of the Conversation table > KUSTOMER.CONVERSATION. Can you check why this field is not extracted?

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2 comments

Date Votes
  • Official comment
    Ray User

    Hi Venelin,

    Thanks for the request. We will look into this and follow up once we have more to share.

  • Abhijeet Purwar User

    In the Kustomer connector, to bring conversation data Fivetran is using below url.

    uri" : "https://tide.api.kustomerapp.com/v1/conversations/6500b022231e9aad92946c4b"

    We tried to get response from the same endpoint and found that we are getting assistant data. But we do not see same field is being fetched by Fivetran.

    Can you please enable all the fields related to assistant data so we can ingest them? Please find attached screenshot for the more details on fields I am referring to.

    Thanks,

    Abhijeet