Connector Improvement: Intercom proactive support schema
Answered
We use Intercom for surveys, feedback, NPS, etc, but it isn't included in any of the data that Fivetran pull, which we really need if we're going to continue using proactive support in Intercom that way.
-
Official comment
Hi Pat,
Thanks for submitting this request. Can you point us to some documentation about the specific survey features you are using in Intercom?
We are currently investigating adding this data to the connector, but I'd like to be certain that's what you're after.
https://www.intercom.com/help/en/articles/5966651-view-or-export-survey-responses
Best,
Sadie
-
Hey Sadie!
Yep of course. Here is an article with all the survey types. Surveys are all in-app and mainly NPS and short text entry. A couple of multi question surveys as well, with dropdown answers, etc.
-
Hey Sadie, I'm really glad to hear this is being considered, thank you! Just want to add my upvote as well, as well as the 8 upvotes on this request, which I think is the same: https://support.fivetran.com/hc/en-us/community/posts/13809843388183-Connector-Improvement-Extraction-of-Intercom-s-Survey-model
Any chance you have a timeline on this project? Thanks!
Please sign in to leave a comment.
Comments
3 comments