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Connector Improvement: Extraction of Intercom's Survey model

Planned
Tyler Sellers User

We use Intercom Surveys extensively to poll users about feature requests, satisfaction with the platform, and more. Today, we have a workaround where Surveys add data to the Intercom User. In the future, we would very much like to be able to extract the Survey data directly: questions, answers, response dates, etc

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2 comments

Date Votes
  • Official comment
    Unnikrishnan Nair Fivetranner

    Hi Tyler,

    Thank you for reaching out and sharing your valuable suggestion regarding the integration of Intercom Surveys into our platform. We genuinely appreciate your input and enthusiasm for enhancing our services.

    We anticipate that this feature to be available soon. We are committed to keeping you updated as we make progress and approach the release date.

    Thank you once again for your thoughtful suggestion, and for being an engaged member of our community. Your feedback is invaluable in helping us improve and deliver the best possible experience.

    Best,  
    Unnikrishnan Nair

  • Ramki Rajendran User

    Hi

       When we programmatically hit Intercom Content Endpoint 

    Endpoint: https://developers.intercom.com/docs/references/rest-api/api.intercom.io/data-export/downloaddataexport

    we get a bunch of csv zip file exports. One of them is answer_combined.csv which has NPS score and Comment fields provided by users as a part of Survey. Intercom may not name these columns in this file. But they have confirmed to be the fields that represent NPS score and Comment. We see Fivetran has rolled out updated Intercom Data Model for "Receipts, Survey Question, and Survey Answer" recently. But we don't see it is lacking NPS score and NPS Comment/feedback fields available in Data Model. Can you enable it as a part of this feature request.