Connector Improvement: Genesys Connector to include WorkForce Management & Task Management api
Completed
Hi Team,
We have lot of reporting requirement around WorkItem Routing, Maintenance Routing, Task Based Routing, Agent Schedule etc which we currently cannot report through the existing Connector.
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Official comment
Hi Sandeep,
Thank you for your valuable input on enhancing our product with the Community feature. We are pleased to inform you that the feature has been successfully delivered and is now available for you to use.
We appreciate your engagement and look forward to your continued feedback.
Best regards,
Syead Mujtaba Imam Rizwi
Product Manager, Fivetran -
WorkItem Routing, Maintenance Routing, Task Based Routing, Agent Schedule etc
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