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Connector Improvement: Assembled | Reporting Endpoint | Add agent_ticket_stats and agent_state_handle_times

Planned
Sachin Vyas User
  • Edited

There are three report type available in Assembled report end point, the current Fivetran connector only queries for adherence, it will be good that it could be extended to other two report types as well.

Report /:reportType
Adherence /adherence
Agent ticket stats /agent_ticket_stats
Agent state handle times /agent_state_handle_times

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Comments

2 comments

Date Votes
  • Official comment
    Vishal Ray User

    Hi Sachin,

    Just wanted to provide an update on this improvement request.

    We are working on this, and it is tentatively planned to be released in late December. We will add your connection for early rollout.

    I will update here when we do the larger rollout of this reports.

    Thank You,

    Vishal

  • C Maheshwar Rao User

    Hi Sachin,
    Mahesh from product team here.

    Thank you for submitting this request; I will add it to our feature backlog. We'll prioritise it once we see more demand. Thank you!

    Best,
    Mahesh