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Connector Improvement: Add resolution classifications to ADA connector

Completed
James Morris User

The documentation for the export API on the ADA data connector states that there are fields available around automated resolution classification and description. We would like to have these synced in via the Fivetran connector to aid in recreating reported metrics inside of ADA in our data warehouse environment.

Docs Link: https://developers.ada.cx/reference/data-export-conversation-object

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Comments

2 comments

Date Votes
  • Official comment
    Syead Mujtaba Imam Rizwi Fivetranner

    Hi James,

    Thank you for your valuable feedback and for suggesting the feature regarding the automated resolution classification and description fields in the ADA data connector. We are pleased to inform you that this feature has been successfully implemented.

    For more details, please refer to our release notes here: https://fivetran.com/docs/connectors/applications/ada/changelog#december2024.

    Best regards,  
    Syead Mujtaba Imam Rizwi

  • Dina Elgendy User

    Hi Team,
    Ada has put a lot of resources into improving their generative AI to answer client questions with the bot. This metric will show us the effectiveness of generative AI in containing conversations and actually answering client questions. 
    It would be great to have these new fields added to the Fivetran Ada connector ASAP.