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Connector Improvement: Intercom API version update

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  • Official comment

    Hi Henri,

    Thanks for writing in! We currently support API version 2.0 as of July 2020. I'd love to learn more about the custom data attributes you'd like to pull into your warehouse via the Intercom connector & the value they would help you uncover/create.

    Please do share, and any others reading this thread as well :)

    Best,

    Ray Harris

    Product Manager, Sales & Customer Success Analytics

    Just writing in to say I'd love to get data events out of Intercom via Fivetran: https://developers.intercom.com/intercom-api-reference/v2.0/reference#event-model

    Hi,

    As of v2.3 Conversation model has custom_attributes field

    https://developers.intercom.com/intercom-api-reference/reference#conversation-model 

    It can be used to assign key-value pairs to conversations. For example, we would assign order_id to the conversations so that we can track which orders generate tickets.

    "custom_attributes Object An object containing the different custom attributes associated to the conversation as key-value pairs."

    We would like to use Fivetran to fetch that data for external reporting, but currently the connector won't give us that data.

    -Henri

    From Nov 2020, Intercom API v2.3 started supporting conversation custom attributes, and I would like Fivetran to migrate the connector with v2.3 to be able to pull custom attributes for conversation.

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