Andres
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Recent activity by Andres-
Hi Ray, that is correct, with another nice subtlety: the author of the latest admin-comment up to the time of the rating creation may not be the rated agent (as displayed in Intercom's dashboards w...
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Hi Ray, thank you for replying so quickly! Unfortunately, the assignee and the rated teammates can be different. The person being rated is the last person having sent a reply to a customer before t...