Matt Cassidy
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Latest activity by Matt Cassidy-
Matt Cassidy commented,
Hello Syead Mujtaba Imam Rizwi, Our business plans to evaluate this data for a myriad of possible use cases such as: Performance evaluation of our agents Targeted training opportunities Sentiment...
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Matt Cassidy created a post,
Genesys - Availability of Email and SMS Transcripts
AnsweredWhich connector?: The request is regarding the Genesys connector Additional details: Currently, it does not appear that Email and SMS are available for syncing in either of the Fivetran Genesys API...