Johnathan Higgins

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Activity overview

Latest activity by Johnathan Higgins

  • Johnathan Higgins commented,

    1. Community
    2. Feature Requests
    3. Genesys Connector Missing Evaluation Answer Values

    Hi Syed,We will be using the answer value of a multipleSelectQuestion in a custom logic flow that alerts agents based on which value is entered.Hi Jean-Michel,Thank you for the thoroughly-documente...

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    • Johnathan Higgins
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  • Johnathan Higgins created a post,

    Genesys Connector Missing Evaluation Answer Values

    Answered
    1. Community
    2. Feature Requests

    Which connector?: Genesys   Additional details: When looking at specific records in the table EVALUATION, in the ANSWER_QUESTION_GROUP_SCORES column, I saw that there were entries which:1. Had a qu...

    • Johnathan Higgins
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    • 3 comments
    • 2 votes