Nick Barclay
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Recent activity by Nick Barclay-
Connector Improvement: Update First Reply Time metrics in zendesk__metrics dbt model
AnsweredIn the fivetran__metrics table within the dbt packages for the Zendesk connector, all first reply time metrics are currently calculated based on the first public agent comment posted on a ticket. H...
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Connector Improvement: Update ADA connector to API v1.4
CompletedADA have updated their Data export API to v1.4 and have advised me that this update removes some minor disparities between data source via their API and data displayed intheir native analytics port...
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Connector Improvement: Zendesk Chat connector - add all department_ids to chat_history table
AnsweredSome chats might start being handled by an agent under one department, and then be transferred to another department. In these cases, for reporting purposes Zendesk Chat categorises these chats und...
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Connector Improvement: Enhance the Zendesk Support connector to include historical schedule data
CompletedAs per the decision log note described in the following link, the Fivetran Zendesk Support connector does not contain historical data of business schedules: dbt_zendesk/DECISIONLOG.md at main ยท fiv...