Anna Scheppele
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Recent activity by Anna Scheppele-
Hi Sadie, We use conversation entries to calculate various metrics, the most important being how long it takes for our customer support agents to first respond to a support chat. In Salesforce, a c...
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Erin - I would flip the order of priority. Distinguishing between work, home, and primary email addresses is more important than pronouns. Also, to add to this, I believe similar work and home flag...