Anna Scheppele
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Activity overview
Latest activity by Anna Scheppele-
Anna Scheppele commented,
Hi Sadie, We use conversation entries to calculate various metrics, the most important being how long it takes for our customer support agents to first respond to a support chat. In Salesforce, a c...
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Anna Scheppele created a post,
Connector Improvement: Salesforce: Add Related Record ID for Conversation Entry table
AnsweredAs a part of Salesforce's Omni-Channel support platform, a conversation entry can belong to either a messaging session or voice call. In the current Fivetran data, the conversation entry can only b...
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Anna Scheppele created a post,
Connector Improvement: Add Talkdesk Team Name to User Status
Not plannedThe Talkdesk table User Status includes a "team_id" field. Because there is no Team table, there is no way to join to another table using the "team_id" to bring in the "team_name" for each row. Ple...
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Anna Scheppele commented,
Erin - I would flip the order of priority. Distinguishing between work, home, and primary email addresses is more important than pronouns. Also, to add to this, I believe similar work and home flag...
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Anna Scheppele created a post,
Connector Improvement: Add Extra Email and Pronoun Fields to Workday HCM
Answered1. Please add the "pronoun" field under the Personal Information schema. Having this field is important to properly identify the pronouns people use. I can see the pronoun field in the Workday API:...