Clare McLaughlin
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Activity overview
Latest activity by Clare McLaughlin-
Clare McLaughlin commented,
@... any update here?
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Clare McLaughlin commented,
Kevin MacFarlane @... I'm having the same issue! Really need to be able to understand user_role histories in order to properly report on SLAs around agent replies.
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Clare McLaughlin created a post,
Connector Improvement: Add ticket_schedule table (Zendesk)
Requesting the ticket_schedule table be added to the zendesk connector. We need to be able to access the work schedules of our support agents who use Zendesk. The schedule table includes workday ho...