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Connector Improvement: New table in the Kustomer extract - Queue Assignment

Planned
Venelin Dimitrov User

Hello team,

We need queue assignments to be added to the current extract of the Kustomer data. Also, it’s crucial the datetime of the assignment to be added to the table, so we are able to calculate the first reply time.

It should be similar to “KUSTOMER"."CONVERSATION_ASSIGNED_TEAM” extract which is available in the current Fivetran setup. 

If it’s not possible “Queue assignments” data to be extracted, please add the datetime of the assignment to “KUSTOMER"."CONVERSATION_ASSIGNED_TEAM” as this information is necessary to calculate correctly one of the main company KPI - “First Reply Time” to the member.



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1 comment

Date Votes
  • Official comment
    Ray User

    Hi Venelin,

    We are planning to begin syncing precise historical data for some Kustomer tables including conversation and conversation_assigned_team. This should give the timestamps you need! Please stay tuned and we'll share updates on this improvement in the coming months.