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Connector Improvement: Hubspot: Engagement Dispositions

Andre Geimer User

It would be great to include hubspots' engagement dispositions. My client is using the call outcome field within hubspot as a measure within their sales pipeline. According to the documentation this is tracked in the dispositions: https://legacydocs.hubspot.com/docs/methods/engagements/get-call-dispositions

A screenshot of how it looks in hubspot can be found here (see "Track call outcomes"):

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Comments

3 comments

Date Votes
  • Andre Geimer User

    Looking at it now it seems that engagements imported by Fivetran are still based on Hubspot API V1. The new API seems to handle engagements differently:

    https://developers.hubspot.com/docs/api/crm/calls

    If that is the case my request would rather be to update to V3

  • Andre Geimer User

    After looking into it a bit more I found that the hubspot_calls table already has the column "disposition". However, the API apparently only returns an UUID and not the actual label. Is there any place the label can be gotten from?

  • Dave Linderman User

    This would be huge for us as well.  We base a lot of metrics over call outcomes- would love to be able to look up the "disposition" label from the ID.