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Connector Improvement: Fire off email notifications when syncs are not scheduled or not running

Kunal Senior Manager, Global Customer Support Engineering User

Current Behavior: When Fivetran runs into scheduler issues (e.g. syncs are not scheduled or running), we do not send an email notification.

 

Expected Behavior: Fire off an email notification if syncs are not scheduled. This is crucial for customers (e.g. SupportLogic and their customers) that rely on real-time data.

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Comments

2 comments

Date Votes
  • Official comment
    Andrew Morse User

    Thanks Kunal. We are actively working on improvements to our delay notifications to address this issue. 

  • Lukey Zhou User

    Hi Fivetran, emails are very infrequent still. I have a test connector setup to fail every 5 minutes. I'm expecting an email failure every 5 minutes. However, I've only received 1 email from the first initial fail.

    How has this been improved?