New Quickstart data model / dbt package: Zoho Desk
Specify the relevant connector(s) or data model: Zoho Desk connector
New model or update to an existing one?: New model. There is no Fivetran dbt package or Quickstart data model for Zoho Desk today.
Describe your request and intended use: Similar to the Zendesk package, we'd like staging models plus modelled tables for tickets by status, priority, channel and agent, first response and resolution times, and SLA performance. We use these for customer support reporting in our analytics layer.
Additional details: Destination: Azure SQL Database, so support for Azure SQL / SQL Server would be very helpful. This would save us from building and maintaining our own models for this connector.
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