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ServiceNow: set the historical sync time frame through the REST API

Answered
Augusto Hubert User

Which connector?: ServiceNow

 

Additional details: 

The ServiceNow connector has a "Historical sync time frame" setting, but it can be set only in the dashboard. We create all our connections through the REST API (POST /v1/connections).

Please expose the historical sync time frame in the ServiceNow connection config, on create and on update, and return it in GET /v1/connections/<id>. The Zendesk Support fields ("historical_sync_time_frame": "DATE_LIMIT" and "backward_sync_limit") would be a good model.

Without it, each new ServiceNow connection syncs its full history unless someone edits it by hand in the dashboard. That takes longer and loads data we do not need.

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Comments

1 comment

Date Votes
  • Official comment
    Fivetran Fivetranner

    Hi there,

    Thanks for submitting this request! We've added "ServiceNow: set the historical sync time frame through the REST API" to our feature improvements backlog and it's under active consideration.

    I'd love to learn more about your specific use case — what problem are you trying to solve? Any additional context will help us prioritise effectively.

    I'll keep this thread updated with any progress.

    Thanks,
    Frank