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SolarWinds Service Desk: limit how far back the historical sync goes

Answered
Augusto Hubert User

Which connector?: SolarWinds Service Desk

 

Additional details:

The SolarWinds Service Desk connector has no historical sync time frame setting. The first sync always reads the full history.

Please add a historical sync time frame setting to the SolarWinds Service Desk connector (for example, a start date for the first sync), and make it available through the REST API on create and on update, like the Zendesk Support "historical_sync_time_frame" and "backward_sync_limit" fields.

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Comments

1 comment

Date Votes
  • Official comment
    Sanjeevv Maniram T Fivetranner

    Hi Augusto,

    Thank you for your feature request regarding the SolarWinds Service Desk connector. Currently, this feature is not on our immediate roadmap. However, we encourage you to upvote this request on our feature request portal, as it helps us gauge interest and prioritize accordingly. We will keep it in mind for future updates.

    Best,  
    Sanjeevv Maniram T