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Enable Oauth for Zendesk_workforce_management

Kevin Stam User

Which connector?:
Zendesk_workforce_management

Additional details:
It's currently not possible anymore to create new API-tokens in Zendesk, therefore the setup of the Zendesk_workforce_management connector is not possible at this time. If you can enable Oauth we can enable the connector.

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1 comment

Date Votes
  • Luis Redondo User

    +1 from Cabify. We hit the same issue.

    We run 4 Zendesk Workforce Management connections, one per Zendesk instance. Zendesk stopped allowing new API tokens on Oct 27, 2026 and will deactivate all remaining tokens on Apr 30, 2027 (announcement). Since this connector only supports email + API token, all 4 connections will stop syncing on that date.

    The Zendesk Support connector already supports OAuth, so it would be great to get the same here. Is this on the roadmap before Apr 30, 2027? Knowing the timeline would help us decide whether we need to plan a workaround.

    Thanks!